Shipping policy

Shipping Partner - Royal Mail 

Royal Mail are our chosen shipping partners, offering 24 hour and 48 hour tracked delivery on all of our orders. Royal Mail deliver over 3.9 Billion parcels per annum with a 98% success rate, making them the perfect partners to get your order to your door. 

Orders placed before 3pm will be packed and dispatched by Royal Mail on both the Standard Delivery and Next Working Day. Orders made after 3pm on Friday will be packed and dispatched on the following Monday, excluding bank holidays and public holidays. 

 

Standard Delivery (Royal Mail 48hr Tracked) 

0-2KG = £3.95

2-5KG = £5.95 

5KG+ = £6.95 

Free UK Mainland Delivery on orders over £70

 

Next Working Day (Royal Mail 24hr Tracked) 

0-2KG = £4.95

2-5KG = £6.95 

5KG+ = £7.95 

£1.50 Upgrade UK Mainland Delivery on orders over £70 (Free Standard Delivery)

Republic of Ireland (2 - 4 Days) 

0-2KG = £5.95

2-5KG = £7.95 

4KG+ = £8.95 

 

Delivery Estimates

All delivery timeframes are provided as estimates. Our shipping partners aim to deliver all parcels within the advised timeframe, however during certain busier periods such as but not limited to December, Black Friday and Bank Holidays shipping turnaround may be affected due to increased parcel volume in the delivery network. 

Unless otherwise stated during the checkout, our delivery cut off time is 3pm Monday to Friday excluding Bank Holidays. Orders are despatched on working days only. Working Days are classed as Monday to Friday and exclude Bank Holidays. 

 

20KG+ Parcels, Heavy Goods & Machinery

Some items such as but not limited to 20L, 210L & 1000L chemicals, as well certain machinery may be subject to higher delivery costs due to the weight and value of the item, as well as the delivery destination.

For certain heavy goods deliveries, palletised freight may be required to safely transport and deliver your order. This includes but is not limited to chemicals in higher quantities than 25L and machinery that exceeds 25kg. 

 

Re-Delivery

If an order has been dispatched with a wrong address or missed delivery, we will wait for the parcel to be returned to us before re-dispatching to the correct address. Re-delivery charges will apply to the same shipping rate at the checkout, if Free Shipping is given, your re-delivery rate will be based on your parcel weight. 

If an incorrect address has been inputted at the checkout, please contact us on detailing@justcarcare.co.uk as soon as possible for a member of the team to amend your address before dispatch. Please note this is not possible after the item has been dispatched. 

Missing or Damaged Delivery 

In the rare case your item is lost or damaged please contact us at sales@justcarcare.co.uk immediately. 

Missing Delivery: Your must report this to detailing@justcarcare.co.uk within 14 days of placing your order, after this period we will be unable to assist you further. 

Damaged Items or Leaks: We pack our parcels as best we can but on the rare occasion your items are damaged or leak, please contact us on detailing@justcarcare.co.uk

Please do not discard the item until you have contacted us, ensure you take photographs of the delivery if the parcel appears damaged or broken. It is very important to take photographs and report the damage within 7 days of delivery, after this period we cannot assist you further. 

30 Days Returns Policy 

We offer a hassle free, 30 days returns policy. If you're not totally satisfied with your products you can return them to us for a full refund. Please ensure the items are un-used and in their original packaging. When returning your items please ensure the parcel is packed correctly and insured for the price of the items. We do not offer a free return postage label, return postage will be at the cost to you.