Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, please contact us before retuning any goods.
Please do not send your purchase back to the brand manufacturer.
We can not refund the following;
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@justcarcare.co.uk.
Discounts
Discount codes offered on advertisement or representatives are to be used on chemicals and accessories only. These discount(s) codes should not be used in conjunction with any other offers and should not be used on Power Tools or Pressure Washers.
Discounts used on the site Just Car Care that do not meet these requirements will be refunded immediately and customers will be contacted via telephone, email or automated text message.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Justcarcareuk@outlook.com and send your item to: Rear of 3 Sunderland Street Houghton Le Spring GB DH4 4BD.
Shipping
To return your product, you should mail your product to: Rear of 3 Sunderland Street Houghton Le Spring GB DH4 4BD
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
